Shipping Policies

Once your order has shipped, you'll receive an email with the tracking number(s) of your package(s). To track a UPS shipment, click here. You can also track your order and review your order details on the SupplyHouse.com My Account page.

Once your order has shipped, you'll receive an email with the tracking number(s) of your package(s). To track a FedEx shipment, click here. You can also track your order and review your order details on the SupplyHouse.com My Account page.

Heavier items will ship via one of our freight carriers. Once your order has shipped, you'll receive an email with the tracking number(s) of your package(s). Your email will also contain an estimated delivery date. Please note that the date provided is only an estimate. Delivery on the provided date is not guaranteed. The freight company will call you at least 24 hours in advance of delivery to schedule a drop-off time. You may also call the freight company directly to schedule. Please have your tracking number ready when calling to schedule delivery. To track a freight shipment, please use the following links:

Old Dominion: Track your shipment here.

Main Freight: Track your shipment here.

UPS and FedEx do not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. Addresses should also include a business name, if applicable. If special instructions are necessary, please note them on the checkout page.

Customers are responsible for entering the correct shipping information, including matching the address with the correct postal code as entered in the checkout process. If UPS can't find the shipping destination due to customer error, the customer is responsible for the shipping costs associated with returning the package to SupplyHouse.com and re-shipping the package to the correct address. If the customer decides not to re-ship after a package is returned to SupplyHouse.com, the order will be subject to our standard return policies including restocking fees.

• UPS Next Day Air (Delivery by end of following business day)
• UPS 2nd Day Air (Delivery by end of 2nd business day)
• UPS 2nd Day Air AM (Commercial Only, delivery by 10:30am of 2nd business day)
• UPS 3 Day Select

Orders placed for in-stock items with expedited shipping (3 Day Select, 2nd Day Air, Next Day Air) before 2pm Eastern Time will be shipped the day they are placed. Expedited orders placed after 2:00pm Eastern Time will be shipped the following business day.

Examples (Applicable to in-stock items only):

• Orders shipped 3 Day Select will arrive on the third business day after the order is shipped. For example, if you place an order on Tuesday at 10am, it will be delivered when UPS normally comes on Friday.
• Orders shipped 2nd Day Air will be delivered on the second business day after the order is shipped. For example, if you place an order on Thursday at 9pm, it will arrive the following Tuesday.
• Orders shipped Next Day Air will arrive on the next business day after the order is shipped. For example, if you place an order on Saturday, it will ship on Monday and arrive on Tuesday. If you place an order on Friday before 3:00pm it will be delivered on Monday (not Saturday).

For more information on expedited orders, click here.

Orders over 100 lbs. are usually shipped via freight carrier. When a freight order is delivered, please inspect your freight package using the guidelines below before accepting the delivery.

1. Examine both the packaging and the material inside to ensure there is no physical damage.*
2. Make sure the material is strapped down to a skid and matches your SupplyHouse.com packing slip.
3. If your material has arrived damaged, please note all damages on the delivery receipt and refuse the delivery.
4. All freight shipments are curbside deliveries unless otherwise noted. Our customer service team can arrange a lift gate service.
5. Additional fees apply if you wish to change your address once a shipment is already in transit.

Note: Damaged units MUST be reported within 24 Hours of receipt.

* If you find minimal damage that won't affect the way the unit operates, you can make a note on the delivery receipt and accept the delivery.

For more information about freight shipments, please click here.

Inventory and lead time messages are updated for accuracy every day and are subject to change as orders are processed. If your order contains both in-stock and out-of-stock items, the available items will ship first. Remaining items will ship separately at no additional charge as inventory comes in.

We do not ship to locations outside of the United States. If you choose to ship to a freight forwarding company, SupplyHouse.com cannot be held liable for any exchange with a forwarding company. Once delivery is confirmed by UPS, SupplyHouse.com is no longer liable for the package. Please be aware that merchandise purchased through SupplyHouse.com is only under warranty within the United States. For more information about our warranty policy, please click here.

Orders over $500 shipping to Alaska and Hawaii receive a $50 discount. These orders typically arrive in 6–8 days with UPS standard shipping, and 9–12 days if they are freight orders. If you choose to ship through a freight forwarding company, SupplyHouse.com cannot be held liable for any exchange with a forwarding company. Once UPS confirms delivery, SupplyHouse.com is no longer liable for the package.

If you experience any difficulties during the shipping process, please report them to us within 60 days so we can best assist you. If your package is delayed more than 48 hours or if your package is listed as "delivered" but is missing, please contact our customer service team as soon as possible.

Specific shipping requests can be made through a UPS MyChoice account. MyChoice requests are handled exclusively by UPS. SupplyHouse.com may be unable to assist customers who waive liability while using MyChoice.

Occasionally, UPS drivers may choose not to deliver to a given address due to weather, location type, address issues, traffic accidents, or other unforeseen interruptions. If a driver is unable to get to your address, or if they don't want to leave your package unattended, they may opt to deliver it to a UPS Access Point instead where will be held pick up. SupplyHouse.com may not be given a reason that the package was delivered to an access point, and we aren't able to stop these transfers as they are a normal part of UPS' day-to-day operation.

In these cases, the customer is responsible for picking up their package from the Access Point, which may be a UPS or 3rd party facility. The customer will not be owed a refund or replacement, as the package will be considered delivered.